Refund policy

🔄 Return & Exchange Policy – Azora

At Azora, we are committed to providing you with an exceptional shopping experience filled with confidence and comfort. We believe every woman deserves the finest service, so we have designed a flexible policy to ensure your rights and peace of mind when shopping with us.

✅ Return & Exchange Period
You may request a return or exchange within 48 hours of receiving your order, provided that:

  • The item is in its original condition, unused and undamaged.

  • All original tags and packaging are intact.

  • Proof of purchase or payment receipt is included.

📧 To initiate a return or exchange:
Please contact us at support@azora.com
You will receive full instructions and the return address after your request is reviewed and approved.
❗ Items sent back without prior authorization will not be accepted.

❌ Non-Returnable Items

  • Discounted or sale items.

  • Customized or personalized products made specifically for the customer.

  • Personal care and beauty products, for hygiene and safety reasons.

💌 Refunds
Once we receive and inspect your return, we will notify you of the approval status:

  • If approved, your refund will be processed to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card company to process and post the refund to your account.

  • If more than 15 business days have passed since approval, please contact us at support@azora.com

✨ Because you deserve the very best, we’re here to support you and make your journey with us smooth and delightful.
📩 For any further inquiries, we’re happy to assist you at: support@azora.com