Terms of service

Terms and Conditions - Azora Store

Welcome to Azora! By using this website (www.azora.com), you agree to comply with the following terms and conditions. Please read them carefully before using the site or completing any purchase.
Azora reserves the right to modify these terms and conditions at any time, and any changes will be posted on this page to keep you informed.

1. Use of the Website

  • Use of the website for any unlawful purposes or in violation of the laws and regulations of the Kingdom of Saudi Arabia is strictly prohibited.

  • You may not copy, reproduce, or redistribute any part of the website content without prior written permission from Azora management.

2. Pricing and Payment

  • All prices are in Saudi Riyals (SAR) and include a 15% VAT, if applicable.

  • Azora reserves the right to change prices or promotional offers at any time without prior notice.

  • The store provides secure and authorized payment methods such as Mada, STC Pay, Apple Pay, and credit cards.

  • By making a purchase, you agree to provide accurate and up-to-date information and confirm that you are authorized to use the chosen payment methods.

3. Shipping and Delivery

  • Orders are processed within 1-3 business days.

  • Delivery times within Saudi Arabia vary by location, typically between 2 to 8 business days.

  • Azora works with trusted shipping companies to ensure fast delivery and product safety.

  • Delivery times may be affected during peak seasons or due to circumstances beyond our control, such as natural disasters or shipping company delays.

  • Ownership and risk of loss pass to the customer once the products are handed over to the carrier.

4. Return and Exchange Policy

  • You may request a return or exchange within 48 hours (2 days) of receiving the product, provided the item is in its original condition, unused, with tags intact, and in original packaging, embracing a gentle feminine touch.

  • Discounted or promotional items are non-returnable unless there is a manufacturing defect.

  • The customer is responsible for return shipping costs unless the return is due to an error from the store.

  • For inquiries or to request a return, please contact us at: support@azora.com

5. Intellectual Property

  • All rights are reserved by Azora, including texts, images, designs, and logos.

  • Copying or republishing any website content without official permission is strictly prohibited.

6. Limitation of Liability

  • Azora is not liable for damages resulting from misuse of products.

  • We are not responsible for delays or failures caused by circumstances beyond our control, such as natural disasters or shipping company issues.

7. Governing Law and Jurisdiction

  • These terms and conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.

  • Any disputes arising under these terms shall be resolved by the competent courts within the Kingdom.

8. Contact Information

  • For any inquiries or complaints, please contact us at:
    📧 Email: support@azora.com

9. Indemnification

  • You agree to indemnify, defend, and hold harmless Azora Boutique Store SA, its partners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your breach of these terms or improper use of the services.

10. Severability

  • If any provision of these terms is found to be unlawful or unenforceable by a competent authority, it will not affect the validity or enforceability of the remaining provisions, which shall continue in full force.

11. Waiver and Entire Agreement

  • Failure to enforce any right under these terms does not constitute a waiver of that right.

  • These terms constitute the full and complete agreement between you and Azora and supersede all prior agreements or understandings, whether written or oral.

12. Assignment

  • You may not assign or transfer this agreement or any of your rights or obligations without our prior written consent.

  • Azora reserves the right to assign or transfer this agreement and its rights and obligations without notice or consent.

13. General Use of the Services

  • "We," "us," and "Azora" refer to Azora Boutique Store SA, the official operator of this website and services.

  • By using our services, you agree to abide by these terms and our Privacy Policy available on the site.

  • You are responsible for keeping your account credentials secure and ensuring your information is accurate and up-to-date.

  • Product colors and appearance may vary depending on your device and settings; exact matches cannot be guaranteed.

  • We do not guarantee the availability of any product and reserve the right to modify or cancel orders as circumstances require.

  • All content and information are provided "as is" without warranties. We disclaim liability for indirect losses or damages resulting from use of the site or products.

At Azora, we are committed to offering you a delightful, secure, and comfortable shopping experience, wrapped in warmth and feminine grace. We look forward to serving you with excellence.

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